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POLICIES
Premier Virtual reserves the right to change these policies without notice at any time.
Usage Policy
Premier Virtual allows any service that is legal in the United States and the
country of the customers orgin to be run on your LVS. You may not engage in dubious
or illegal activities, such as sharing copyrighted material (music,
software, etc), distributing child pornography, or launching probes or attacks
on other systems (DOSing, portscanning, ping bombing, etc). We will immediately
suspend any such account that is brought to our attention.
You may not host a spam relay on our network. You may not run
software that continuously maxes out our CPUs. For example, you may
not run seti@home or distributed.net or anything similar. Remember,
an LVS is a shared system. The memory allotted to you is yours to use
up. However, the CPUs are shared among others on the system. Abusers
will be delt with swiftly.
At Premier Virtual we believe that privacy is a right that is treaded on all too
lightly these days. We will never sell or give out any information
given by you to us to anyone unless we are ordered by law enforcement.
Bandwidth Policy
All of our servers have
a 100Mbps connection to the Internet (full speed, full duplex fast
ethernet, to be technical). Each account has a set bandwidth limit
which is calculated as the total transfer of incoming plus outgoing
traffic. If the monthly bandwidth limit is exceed, you will be billed
an extra $5 per GB that you have exceeded your limit. However, we
will waive the extra $5 per GB fee if you upgrade to an account that
meets your bandwidth needs.
Upgrades
You do not have to worry about outgrowing your server needs. At
Premier Virtual, your server can grow with your business needs.
If you choose to upgrade, we will increase your transfer limit, disk space and
upgrade your RAM and swap allocation during a scheduled reboot. You will not
need to re-install anything. The upgrade is seamless.
Billing Policy
Accounts at Premier Virtual are automatically renewed until they are
cancelled. To be clear, monthly accounts are billed once a month,
yearly accounts once a year. This is done via paypal. Your recurring
billing date will be on the date you signed up. If you would like to
cancel your account, either email our support staff at support@premiervirtual.com or cancel your
subscription via paypal directly. Please see our refund policy before proceeding.
We are so sure you will be satisfied, Premier Virtual offers a full money back
refund for the first 25 days. If you are not satisfied for any reason with our
service or performance during the first 25 days, we will refund your money, in full, whether you chose to pay monthly or yearly. For accounts that are
held longer than one month, we cannot refund the remainder of a billing period
if you cancel midway. For example, if you cancel your account on the 1st and
your next billing cycle is on the 15th, we cannot refund the remaining 14 days.
Your account will be officially terminated on the 15th. Refunds are only
available for payments made with PayPal.
Premier Virtual offers free priority technical support within a reasonable
amount of time for all server and LVS related issues. However, we are not
obliged to answer linux related questions like how to set up qmail, how to
compile eggdrops, etc. We will, of course, answer all emails sent to support@premiervirtual.com, but
such questions will be of lower priority. Our business provides Linux Virtual
Servers, but it is the prerequisite of the customer to know how to use one.
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